New Construction Ltd.


Mercy Care Limited is a care provider in Kent founded basically to meet the needs of vulnerable adults requiring assistance with everyday essentials, making their days more enjoyable, worthwhile, and individualised by carefully following their care plans, while encouraging their independence caring for our service users.

Our local office provides a wide range of care and support services, tailored to each client’s requirements. Our team of dedicated, compassionate and friendly care workers are committed

to providing support with dignity and respect. We are passionate about understanding your needs and requirements, ensuring that we support you in just the way you need. We pride ourselves in holding amongst the best records for staff retention and long-term continuity of care packages and recognise that our service users prefer to build and develop relationships with their visiting care staff.

We understand the importance of person centre care that’s being in control of your own life and care, so we design our services to support your personal choices at every stage.

As an independent family-based business, our ability to respond quickly to meeting changing needs also strengthens the relationships that we have with our clients. We work hard with our clients to ensure that our staff cannot just be deliverers of a service but also deliver our core responsibility of assisting our clients as independent as possible to meet all their essential daily requirement within their homes.

We help in:

Hospital can be a very scary environment for the elderly and a stressful time for their families. Many families are now geographically dispersed, and it can prove difficult for families to attend when non-emergency hospitalisation is required. Many people would welcome basic companionship during this time. The Patient Care Service will include activities such as:

  • Spending time with the client before and shortly after a hospital procedure.
  • Arranging any home-life appointments if any were left hanging in the rush to attend hospital
  • Providing transportation when being discharged and back to the hospital for future visits
  • Visiting the client during hospital visiting time when no friends or relatives are available
  • Providing families with regular contact and updates during this time.

We also provide home care Preparation Service:

  • It is likely in many cases that the hospital visit was unplanned and activities around the house were unfinished or ill prepared. The Home Preparation Service will tidy up the home so that the client has a safe and pleasant home to return to. This service will include activities such as:
  • Organising mail and appointments
  • Shopping for basic groceries
  • Cleaning the home, changing bedding, etc.

Home Help Service:

To allow clients to live independently at home for as long as possible we provide a range of services. This will be for a minimum of 2 hour per visit up to a maximum of 24 hours a day. It may cover activities such as:

  • Shopping and the preparation of meals
  • Organising mail and appointments
  • Shopping for groceries
  • Cleaning the home, changing bedding, etc

Companionship Service:

  • Many older people become isolated and lonely, which can lead to depression. They may simply need our companionship services
  • Activities such as reading
  • Reminiscing about events which happened in their lives
  • Providing reminders about medication and other doctors’ orders.

Respite Care Service:

In many homes in the UK, an elderly relative is now cared for by one of their own family. This can be an over burdening commitment on the family who believe they have no other choice. When a person requires constant care and attention, the Respite Care Service helps the family caregiver maintain their own emotional and personal well-being. The primary benefit of this service is to give the family caregiver a break from providing care. The service can cover anything from giving the family a couple of hours break to proving 24-hour support whilst they take a much-needed holiday.